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Customer Service

If you have a question or problem, please send us an email at webmaster@nakedpapis.com.

When you email us, please include the following:

1) Your username & password
2) Detailed description of the problem you are having

Welcome to our Help section. Here are some frequently asked questions:

 
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If you joined using EPOCH, and need billing support, please click on the link below:

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I am not able to login to your website, could I be doing something wrong?

If you are having difficulty logging into the member section, please remember your username & password are cASe SEnsiTIve. Please verify that you are entering them as such.

 
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Is there telephone support and/or email support?

Yes, If you purchased your membership through Epoch, telephone support is available to you. For help with billing questions, password, or technical support, you may PHONE TOLL FREE:+1 800 893 8871 or PHONE WORLDWIDE:+1 310 664 5810, 24 hours a day, 7 days a week.

In addition, you have the option of contacting us by email at webmaster@nakedpapis.com. Emails are answered within 24 hours. Please remember to include your username and/or subscription number in your e-mail, along with a detailed description of your problem or concern.

 
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I'm trying to watch the videos but I don't have real player or windows player installed, what can I do?

You will need to download and install Real Player (or Real One Player) or Windows Media Player. Don't worry...they are both FREE. In additon consider downloading an open source cross-platform multimedia player VLC that plays most multimedia files.

Click here to download a FREE copy of VLC Player.

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For MAC users you can download the latest WMV Player HERE

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How may I cancel my membership?

If you joined through Epoch, please click on the link below to cancel your membership:

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